Refund policy

Refund Policy

1. Eligibility for Refunds
   You are eligible for a refund if:

• The product is faulty, damaged, or not as described.
• You request a refund within 14 days of receiving your order.

1. Refund Process
   To request a refund, please contact our customer service at junijamsmusic@gmail.com with your order details and reason for the refund.

• We may require photographic evidence for damaged or faulty goods.
• Refunds will be processed to the original payment method within 7 days of approval.

1. Exclusions
   Refunds do not apply to:

• Digital products once downloaded or accessed.
• Customised or personalised items unless faulty.

1. Return Shipping
   You are responsible for return shipping costs unless the item is faulty or incorrect.